Store Policy and Group Information


Store Policy

~Refunds~
Due to all of our items being no transfer, we are unable to offer refunds if you are unsatisfied with your purchase.  The only exception to this rule is if you've accidentally paid multiple times for the same item.  In this situation we have to verify the transaction before we can issue a refund.

~Returns/Exchanges~
We can not accept returns due to our items being no transfer.  However if you accidentally purchase the same item twice, and would like a different item instead of a refund, we can do that for you.

~Re-deliveries~
If you made a purchase in-world and it did not arrive to your inventory, disappears, or you deleted it by mistake, you can visit our re-delivery terminal in the store to have any of your purchases sent to you.  If your purchase is not showing up when you click the terminal, please check your order history to make sure you actually paid for it.

~Custom Work~
We do not offer custom items or modifications.  If you decide to alter a prebuild - do so at your own peril.  If you delete a wall - you will have to put the building back down and start from scratch.  All of my textures are custom to the build I have created and I will not give them to you no matter how much you beg, plead, offer me a kidney.  Just won't happen.  Sorry.

~Second Life~
All items created are exclusive to use in Second Life.  DO NOT ATTEMPT TO TAKE THEM FROM SL.   I will find out and will hunt you down like a rabid spider monkey! 

~Important to Note~
All products are protected by copyright law.  Reproduction of any product (s) is a violation of that law.  Sanctuaire retains the right to not offer support or updates on all products that have been modified and/or tampered with.

Group Information

~Vous recherchez un sanctuaire~
At the moment, Vous recherchez un sanctuaire, the VIP group is the ONLY group for Sanctuaire and it is free to join.  At a later date, this will change to a group with a fee.  When the change occurs there will be major benefits to joining this group instead of the free group.


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